Create a Place Where People Love to Live and Work! Thank you for attending this webinar. Please take the time to fill out the evaluation and post quiz below. First Name* Last Name* Company* Please provide us with your feedback on this meetingLearning objectives and content material* 5 = Excellent 4 = Good 3 = Average 2 = Poor 1 = Terrible Appropriateness of topic and content to long term care* 5 = Excellent 4 = Good 3 = Average 2 = Poor 1 = Terrible Usefulness of the knowledge/skills acquired* 5 = Excellent 4 = Good 3 = Average 2 = Poor 1 = Terrible Instructor's knowledge of materials/topic* 5 = Excellent 4 = Good 3 = Average 2 = Poor 1 = Terrible Please select your license(s): NH Administrator AL Administrator RN LPN Social Worker Activity Professional Please be advised that continuing education hours for WV licensed nursing home administrators will be forwarded to NAB by WVHCA. All other licensed disciplines must submit their CEU forms to the appropriate boards. 1) An impactful leader must help set team members up for success in order to promote excellent service behaviors.* True False 2) Building relationships is an important part of retention of staff.* True False 3) Intentional words of kindness do not impact the bottom line of a business when used by staff and leaders.* True False 4) Being present with the one you are in front of you involves:* Listening to them Hearing them Both of the above 5) There are 3 levels of customer (or resident) experiences to determine their level of satisfaction.* True False License #: Type your name here to confirm that you watched the entire webinar. Δ