Education Survey 15

First Name*

Last Name*

Company*

Please provide us with your feedback on this meeting

Learning objectives and content material*

Appropriateness of topic and content to long term care*

Usefulness of the knowledge/skills acquired*

Instructor's knowledge of materials/topic*

Please select your license(s):

NH Administrator
AL Administrator
RN
LPN
Social Worker
Activity Professional

Please be advised that continuing education hours for WV licensed nursing home administrators will be forwarded to NAB by WVHCA. All other licensed disciplines must submit their CEU forms to the appropriate boards.

1) An impactful leader must help set team members up for success in order to promote excellent service behaviors.*

True
False

2) Building relationships is an important part of retention of staff.*

True
False

3) Intentional words of kindness do not impact the bottom line of a business when used by staff and leaders.*

True
False

4) Being present with the one you are in front of you involves:*

Listening to them
Hearing them
Both of the above

5) There are 3 levels of customer (or resident) experiences to determine their level of satisfaction.*

True
False

License #:

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