Ralph Peterson – Managing When No One Wants to Work

No Handouts Provided

Studies show nursing facilities with a 4-Star rating or higher have leadership teams that are trained, proactive, and have the right systems in place to fulfill their mission. Developing a 5-Star leadership team is the key to achieving the goals of your long-term care community in terms of quality of care and top-notch service. Learn to build a team that is dedicated, motivated, focused, responsive, and ready to tackle any problem that arises.

Learning Objectives:
• How to manage in an industry in which no one wants to work
• The Value Proposition: How to define a 5-Star Team
• Importance of developing mission/vision statements while focusing on key stakeholders
• How to set clear, actionable expectations
• How to get buy-in versus acceptance
• How to develop a cohesive team